You will need to be a Super Administrator or a Seller to do this.

With SSCCs

How do I know if I'm using SSCCs?

If you are required to use SSCCs, you’ll see two tables when you create a despatch advice; one with order details and one with SSCC details.

If you are not required to use SSCCs, you'll just see one table.

  1. You’ll need to have acknowledged the order. Find out how to do that here.
  2. Complete the information above the tables
  3. The first table details the ordered items. You may be able to see additional columns by clicking the + on the right and selecting one to be added
  4. Begin adding items to the SSCC:
    1. Under qty per SSCC, enter the number of items to go into the package
    2. If you want to add this to an existing package, select the dropdown that says add to new SSCC and select the line to add it to. Otherwise, keep it as add to new SSCC
    3. Select the pack type
    4. Click add to add that quantity to one SSCC line. Click auto add to add that quantity of product to multiple SSCC lines until the remaining/available quantity it 0.
  5. Complete the SSCC details:
    1. You may be required to add certain data. You may be able to add additional columns by clicking the + on the right and selecting one to be added
    2. Once everything is complete, click get SSCC numbers.
    3. Click send
    4. Your customer will receive an email and in-app notification.
  6. Print SSCC labels:
    1. When viewing the despatch advice, click print SSCC labels and select the options. This will be generated in the background and you’ll receive an in-app notification when the PDF is ready to be downloaded.
    2. Print these on a label and attach them to the packages you’ll despatch.
  7. Print a pick list:
    1. When viewing the despatch advice, you can choose to print a pick list to make packing simpler.

Without SSCCs

  1. You’ll need to have acknowledged the order. Find out how to do that here.
  2. Complete the information above the table
  3. Complete the information in the table. You may be able to add additional columns by clicking the + on the right and selecting one to be added
  4. Click send
  5. Your customer will receive an email and in-app notification.